Returns & Refund Policy

At Decolih, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

Eligibility for Returns

To be accepted, returned items must meet all of the following conditions:

  • Unused and in original condition

  • Returned with all original packaging, accessories, and included hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options available on the product page

Return Authorization Process

All returns require prior approval. To begin, contact us at:

Email: contact@decolih.com

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (frame, print, or packaging)

  • Incorrect product, size, design, or color

  • Missing parts or mounting hardware

We will review the situation and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products (including designs with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

Exchanges

To exchange an item, first complete the return process for the original product. Then, place a new order separately. Once your return is approved, any eligible refund can be used toward your new purchase.

Refund Timeline

After receiving your return, we will inspect it within approximately 3–5 business days and notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may apply depending on your bank or payment provider

Contact Information

For any questions or assistance regarding returns or refunds:

Email: contact@decolih.com
Phone: +1 318 673 9204
Address: 106 Melvyn Dr, Monroe, LA 71203, United States